Customer Care
Privacy Policy
Amali Couture respects your privacy. This policy explains the personal information that may be collected when you visit our website or place an order, and how that information may be used.
1. Information We Collect
When you browse our website or place an order, we may collect information you provide, such as your name, phone number, email address, delivery details and order information. Payment transactions may also generate transaction references and payment status information.
2. How We Use Your Information
We may use your information to process and fulfil orders, arrange delivery or collection, confirm payments, respond to enquiries, provide order updates and maintain our business records.
3. Payments
Payments made through our website may be processed using third-party payment services. Those services may process information needed to complete and verify a transaction. Please refer to the relevant provider's privacy information for details about its data practices.
4. Delivery and Service Providers
Where necessary to fulfil an order, relevant information may be shared with service providers involved in payment processing and delivery, including Pickup Mtaani. We aim to share only information needed for the relevant service.
5. Data Security and Retention
We take reasonable steps to protect customer information and retain it for as long as necessary for order fulfilment, legitimate business needs and applicable legal obligations. No method of online storage or transmission can be guaranteed to be completely secure.
6. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of or deletion of your personal information, or to object to certain uses of it. Requests may be subject to legal and operational requirements.
7. Third-Party Services
Our website may rely on third-party services to support payments, hosting and order fulfilment. Their own terms and privacy policies may apply when you use those services.
8. Contact Us
If you have a question or request concerning your personal information, please contact Amali Couture through our official customer contact channels.