Customer Care
Terms of Service
Welcome to Amali Couture. By browsing our website or placing an order, you agree to use our website responsibly and to review the information provided before making a purchase.
1. Products and Descriptions
We aim to present our products, images, descriptions and prices as accurately as possible. Colours and appearance may vary slightly depending on lighting, photography and your screen. Please review product details before placing an order.
2. Orders and Payment
Placing an order is a request to purchase the selected products. Orders are subject to availability and confirmation. Payment must be completed through the payment options offered at checkout, where applicable. An order confirmation does not replace payment verification.
3. Pricing and Availability
Prices and product availability may change. The applicable price for your order should be shown during checkout before you complete your purchase. If an issue affects your order, we will communicate with you about the next steps.
4. Delivery and Collection
Customers may arrange free pickup in Nairobi CBD or choose paid delivery through Pickup Mtaani to available locations. Delivery charges and arrangements depend on the selected option. Please see our Shipping Policy for more information.
Read our Shipping Policy5. Returns and Refunds
We do not accept returns or exchanges for change of mind. If an item arrives damaged or incorrect, please contact us so we can review the issue and advise on an appropriate resolution. Please see our Refund & Return Policy.
Read our Refund & Return Policy6. Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorised access or use it for unlawful purposes. Website content may not be copied or reused in a way that infringes applicable rights.
7. Privacy
Personal information provided when browsing or ordering is handled as described in our Privacy Policy.
Read our Privacy Policy8. Changes to These Terms
We may update these terms as our services and business practices change. The version published on this page will reflect the terms currently presented on our website.
9. Contact Us
If you have questions about these terms or an order, please contact Amali Couture through our official customer contact channels.